Preguntas frecuentes
Yes, if your order has not yet entered the fulfillment process. Email support@bbrose.com.ve immediately with your order details to update your shipping address. We’ll do our best to accommodate your request.
Please contact our Customer Care team within 48 hours of delivery. Provide your order number and clear photos of the damaged or incorrect item. We will assist you with the return or exchange process promptly.
Once your order ships, you'll receive a tracking number via email. You can use this number in your BBrose account under My Orders or directly on the carrier's website to monitor your delivery status.
