Return Policy

Return Policy

BBrose Return Policy

At BBrose, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Return Policy outlines how you can return items purchased from our website.


1. Scope

This policy applies to all products purchased from BBrose (www.bbrose.com), whether you check out as a guest or a registered user.

2. Return Window

You have 14 calendar days from the date of delivery to request a return.

3. Eligibility for Return

To qualify for a return:

  1. The item must be in its original condition, unused, unwashed, and with all tags and labels intact.
  2. The product must be returned in its original packaging, including any accessories, manuals, or freebies.
  3. You must provide a valid proof of purchase (order confirmation, invoice, or packing slip).

3.1 Non-Returnable Items

Certain products cannot be returned, including:

  1. Gift cards.
  2. Downloadable or digital products.
  3. Items marked "Final Sale" or "Non-Returnable" on the product page.
  4. Perishable goods and personal care items that have been opened for hygiene reasons.

4. How to Initiate a Return

  1. Contact Customer Support: Email returns@bbrose.com or use our online contact form with your order number, item name(s), and reason for return.
  2. Receive Return Authorization: We will issue a Return Authorization Number (RAN) and detailed instructions within 2 business days.
  3. Prepare Your Package: Securely pack the item, clearly write the RAN on the outside of the box, and include a copy of your proof of purchase.
  4. Ship the Item: Send your return to the address provided. Keep your shipping receipt and tracking number for reference.

5. Inspection and Approval

  1. Once we receive your return, our team will inspect the item within 3–5 business days.
  2. We will notify you by email whether your return has been approved or rejected.

6. Refunds and Exchanges

  1. Refunds: If approved, refunds will be processed to your original payment method within 7–10 business days after approval.
  2. Exchanges: If you prefer an exchange (size, color, or an alternative product), please specify this in your initial return request. Exchanges are subject to product availability.

7. Return Shipping Costs

  1. You are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or incorrect item).
  2. We may offer prepaid return labels during special promotions; details will be provided at that time.

8. Damaged or Defective Items

If you receive a damaged or defective item, please email returns@bbrose.com immediately with photos and order details. We will cover return shipping and expedite your replacement.

9. Contact Us

If you have any questions about our Return Policy, please contact:

BBrose Customer Care